Shipping & Returns
Shipping Policy
We are dedicated to delivering your purchases in a timely and efficient manner. Below you will find detailed information about our shipping procedures and policies.
Free Shipping:
– We are pleased to offer free standard shipping on all orders, with no minimum purchase requirement.
– Free shipping is available to customers within United States.
Delivery Time:
– Our standard delivery time is 6-10 weekdays under normal circumstances.
– Please note that during holidays or peak seasons, there may be a delay of an additional 3-5 weekdays due to high volume.
Tax Information:
– Taxes are not included in the price of the goods.
– The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from.
– Tax rates are different for different regions and are subject to change as determined by local and state governments.
– Your final invoice will reflect these taxes.
Order Processing:
– Orders are processed and shipped during regular business hours (Monday through Friday, excluding holidays).
– Orders placed on weekends or holidays will be processed on the next business day.
Shipping Notifications:
– Once your order is shipped, you will receive a confirmation email.
International Shipping:
– For international orders, shipping times may vary and additional charges may apply. Please contact us for specific details regarding international shipments.
Lost or Damaged Items:
– If your order is lost in transit or arrives damaged, please contact us immediately to assist with a replacement or refund.
Customer Responsibility:
– Ensure accurate shipping address is provided. We are not responsible for items delivered to an incorrect address supplied by the sender.
Changes to Shipping Policy:
– Redlightblinking reserves the right to modify this shipping policy at any time, so please review it frequently.
For further assistance or inquiries regarding our shipping policy, please contact our customer service team. We are here to ensure that your experience with us is smooth and enjoyable. Thank you for shopping with Redlightblinking!
Return & Exchange Policy
Redlightblinking is always happy to answer any inquiries regarding damaged or defective products.
Wellness Technology: Infrared Red Light Mats and Beds
You have up to 30 days from receiving your product to return it if you’re dissatisfied with it.
All products purchased concurrently with technology are covered under one policy.
Your return label is pre-paid.
Unopened products qualify for a 30-day return policy.
Only defective products may be exchanged if they have been opened and purchased from our site.
Process
To be eligible for a return, first contact our support@redlightblinking.com with your order information. Do not ship back your package without first notifying us, as this could result in no exchange or return being processed.
To be eligible for an exchange, please email support@redlightblinking.com with your order information and details of the issues plaguing the product. Our support staff can then work to troubleshoot and replace as necessary, depending on the availability of replacement items.
Returns cannot be accepted on items that are damaged, unsanitary, dented, scratched, or torn in any way.